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Karen B
LITCHFIELD, CT | 2018 Chevrolet TraxNovember 30, 2022While more than an hour for an oil change is a little long, everyone there is so friendly, and I feel confident in the work they do. My only other issue was they offered to install the wiper blades I had just purchased, but when they turned out to be the incorrect ones, they quoted $100 to install what they had in stock. Its the little things (not turn into big things) that can trip up a business.Response from Northwest Hills Cadillac
December 1, 2022Karen, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.William J
SHARON, CT | 2021 GMC 1500 SierraNovember 29, 2022Service dept is the best we have ever worked with...Awesomes peopleResponse from Northwest Hills Cadillac
November 30, 2022William, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!Glen M
TORRINGTON, CT | 2017 GMC 1500 SierraNovember 29, 2022I paid over $300 to have my door locks fixed but they still have same problem and no one knows how to fixResponse from Northwest Hills Cadillac
November 29, 2022Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 866-4055 to discuss your concerns, as your satisfaction is of utmost importance to us.Michael T
WINSTED, CT | 2022 Chevrolet TahoeNovember 29, 2022Very friendly and attentive service staff. On time and quick.Response from Northwest Hills Cadillac
November 30, 2022Michael, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!Robert K
MONROE, CT | 2017 GMC 1500 SierraNovember 28, 2022Great service great peopleResponse from Northwest Hills Cadillac
November 28, 2022We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!David B
CANAAN, CT | 2021 Chevrolet TahoeNovember 25, 2022No multi point inspection was done and the tire pressure was never checked. The pressure was low below and after visitResponse from Northwest Hills Cadillac
November 26, 2022David, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Emil K
WINSTED, CT | 2018 Chevrolet ImpalaNovember 24, 2022The tech found a bent wheel. Do I buy a new wheel or have it straightened? Either way Sullivan's will be involved. ThanksResponse from Northwest Hills Cadillac
November 25, 2022Emil, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!Frank R
TORRINGTON, CT | 2020 Chevrolet 1500 SilveradoNovember 24, 2022All went smoothlyResponse from Northwest Hills Cadillac
November 25, 2022Frank, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!Debbie A
WINSTED, CT | 2023 Buick Encore GXNovember 21, 2022We dropped by unannounced and said that we had seen a car on the company website that we would like to talk about. Len Kriegman immediately went to the site and got the information. We spoke about the car, took a test drive with Len and bought the car that night. It was an excellent experience with no hassle or pressure.Response from Northwest Hills Cadillac
November 22, 2022Debbie, we're happy you found our staff to be so supportive during your experience here at Northwest Hills Chevrolet Buick GMC Cadillac. If you have any further questions, please give us a call. We're always happy to help!Richard S
NEW HARTFORD, CT | 2015 Buick RegalNovember 19, 2022very comfortable to work withResponse from Northwest Hills Cadillac
November 21, 2022Richard, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!